We do our utmost to ship your order as soon as possible. The current delivery time is stated during the ordering process.
In some cases a product may unexpectedly be unavailable or have a longer delivery time, we will always keep you informed when the order will be shipped.

Delivery is provided by DHL, DPD or PostNL. In general, delivery will take place the next working day between 9:00 and 18:00.

We understand that you want to quickly enjoy your ordered products, that is why we have developed various shipping methods for you from traditional to super fast! We are happy to tell you more about the different options:

Your order will be packed with the utmost care and shipped with PostNL, DPD or DHL. From Hoorn your order will go to a PostNL, DPD or DHL distribution center, from where it will be delivered to your door by a delivery person. Quite a journey! But so far with very few complaints and many satisfied mrsnoep.nl customers!

Orders placed on workdays before 15:00, we try to ship the same day. It is not always possible to meet this deadline, in general all products are in stock but it may happen that this is not the case. In this case, the delivery of your order may take a little longer.

The product page shows an indication of the delivery time. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible.

Our shipments are handled by DHL, DPD or PostNL. In general, delivery will take place the next business day between 9:00 and 18:00.

Unfortunately, we cannot guarantee the time of delivery.
Shipping costs within the Netherlands

The Netherlands
For orders under €35.00, shipping costs are €4.95 excluding VAT.
Parcel convenience within the Netherlands € 3.50 excluding VAT

Orders over €35.00 are delivered free of charge

Shipping costs abroad

Belgium and Germany
Shipping costs are €7.95 for orders up to €75
Orders over €75.00 are delivered free of charge

Shipping costs abroad

Austria € 10.95
Denmark €12.95
France €12.95
Bulgaria € 18.95
Czech Republic€13.95
Estonia €15.95
Finland €16.95
Greece €19.95
Croatia €17.95
Hungary €17.95
Ireland €13.95
Italy €12.95
Latvia €15.95
Lithuania €14.95
Luxembourg € 9.95
Portugal €12.95
Romania €18.95
Poland € 14.95
Spain €12.95
Slovakia €14.95
Slovenia €14.95
Sweden €14.95

maximum weight 23 kilos

Delivery and not being at home

If you are not at home when your package is delivered, the delivery person will try to deliver the package to your neighbours. If your neighbours are not at home or do not want to accept the package, you will receive a note in your letterbox to make a new appointment. A new appointment must be made within 5 working days, otherwise the package will be returned. Resending the package will incur additional costs for the customer.

PICK UP LOCATION ( Region Hoorn North Holland ) De Haan Elektrotechniek Lange Kerkstraat 15 1621 EG Hoorn Opening hours Monday: 1:00 PM - 6:00 PM Tuesday to Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: Closed Please don't forget to bring your ID

*The products must be unopened to be able to return the item. If products are returned opened, we cannot refund them.

* Return costs are at your own expense. These will not be reimbursed by MrSnoep

Your order will be packed with the utmost care and shipped with PostNL or DHL. From Hoorn your order will go to a PostNL or DHL distribution center, from where it will be delivered to your door by a delivery person. Quite a journey! But so far with very few complaints and many satisfied mrsnoep.nl customers!

Have you changed your mind and want to cancel your order? That is possible, let us know as soon as possible. It is possible that your order has already been shipped, we can then stop the delivery. In some cases, the delivery person is already on the way with the package and you can refuse the package at the door. The package will then be returned. If you accept the package, you can no longer cancel or return it. (Only non-food products may be returned.

Unfortunately, Mrsnoep cannot accept returns of food products for safety reasons, even if they are unopened. (The right of return does not legally apply to food products).

* In case of a complaint about a product or incorrect delivery, you should always keep the product. We can ask you to return the product. We cannot accept opened packaging.

Non-food products may of course be returned within 14 days. If you want to return a non-food product, please contact us via klantenservice@mrsnoep.nl

Sometimes things go wrong. Always check your order. Is it wrong? Let us know within 48 hours of receipt by sending an email to info@mrsnoep.nl

* In case of a complaint about a product or wrong delivery, you should always keep the product. We can ask you to return/exchange the product.

* It may sometimes happen that a product ends up in the wrong category; however, no rights can be derived from this.

Before purchasing, please carefully check the ingredients and nutritional values ​​to avoid disappointment.

If you have received the wrong product, you can always return it, but please note that the return costs are at your own expense.

That is very annoying if your order is not complete. Please let us know asap but no later than 48 hours after receipt by email. Always keep the invoice and box in which the order was delivered.

We will ensure a suitable and prompt solution.

Of course that is not the intention. Check carefully whether this is not the production date, especially with overseas products this can be confusing.

If you have received a product that is past its expiration date and was not indicated in the webshop, please send us an email with a photo of the product and the date clearly visible. We will then provide a suitable and quick solution.

* In case of a complaint about a product or wrong delivery, you should always keep the product. We can ask you to return the product.

Although we do our utmost to pack your order as well as possible, it is possible that a product or order arrives damaged. If a product is damaged to such an extent that it can no longer be used, you can contact us so that we can offer a suitable solution. Please let us know as soon as possible, but no later than 48 hours after receipt by email.

* In case of a complaint about a damaged product, you should always keep the product. We can ask for photos or to return the product.

MrSnoep can be reached in many ways.

E-mail : customerservice@mrsnoep.nl

Social Media : Facebook | Instagram | TikTok | Twitter

Chat window : You can always leave a message in the chat window in our webshop at the bottom right of the screen. If an employee is available, you can also chat live.

Do you have any other questions? We are happy to help you. Use the form below or email klantenservice@mrsnoep.nl
Of course you can also call us! You can reach us by phone at +31 229 781 010

In terms of ingredients, candy often contains glucose syrup, glucose-fructose syrup, and things like (malto)dextrin. These ingredients can be derived from wheat, but they don't have to be. A manufacturer only has to mention this if there is >20 mg/kg of gluten in it .

The glucose syrup is from corn and/or wheat, but below the standard.

Very occasionally it happens that the product is in stock on the site, but the packing slip states 'out of stock'. This can be due to various reasons, such as the expiration date has passed, the product was damaged during packing or it turned out that there was not enough stock. In all cases, you will of course receive your purchase amount back into your account.