It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
We would appreciate it if you would also send an email to firstname.lastname@example.org if you would like to exchange or return, so that we are already informed.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount. The costs for returning from home to the online store are at your own expense. Depending on the size of your package, these costs are between €6.95 and €50 per package. Consult your carrier's website for the exact rates.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at email@example.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Food cannot be returned or exchanged. Foodstuffs are not covered by the right of withdrawal because they are perishable. The sale is final after successful payment
I have provided an incorrect delivery address!
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Click on the link below for the right of withdrawal form.